B2B Sales and delivery terms SAFEFLOOR ApS
1. Applicability
1.1. These Sales and Delivery Terms shall apply unless otherwise agreed in writing. The Buyer’s terms and conditions of purchase shall not apply unless expressly accepted in writing by SAFEFLOOR ApS.
2. Offers and Order Confirmation
2.1. Unless otherwise stated in the offer, an offer shall remain valid for 14 days from the date of the offer. An order shall not become finally binding on SAFEFLOOR ApS until SAFEFLOOR ApS has issued a written order confirmation.
2.2. The Buyer shall review the order confirmation upon receipt and notify SAFEFLOOR ApS in writing, without undue delay, of any errors or discrepancies. If delayed notification results in the order already having been put into production, packed or dispatched, any documented additional costs arising as a result shall be borne by the Buyer. For orders intended for immediate dispatch, any objections must be communicated as soon as possible and, in all circumstances, before dispatch.
3. Price and Payment
3.1. All prices are exclusive of VAT and packaging fees. Deliveries shall be made at the prices applicable at the time the order is placed.
3.2. SAFEFLOOR ApS shall be entitled to adjust the agreed price in the event of documented increases in the cost of raw materials, freight, energy, customs duties, taxes, exchange rates or other costs beyond the reasonable control of SAFEFLOOR ApS occurring after the order confirmation and before delivery. The Buyer shall be informed as soon as possible of any material price changes.
3.3. Payment terms are as stated on the invoice. In the event of late payment, interest shall be charged at a rate of 1.5% per month from the due date until payment is made. In addition, reminder fees shall be charged in accordance with applicable legislation.
4. Scope of Delivery
4.1. The delivery comprises exclusively the goods and/or services specified in the issued order confirmation.
4.2. SAFEFLOOR ApS reserves the right, without prior notice, to make changes and adjustments to its products. This shall apply irrespective of any samples previously presented. All stated technical specifications are subject to such changes. No claim may be brought against SAFEFLOOR ApS because of such changes.
5. Delivery and Transfer of Risk
5.1. Delivery shall be made EXW SAFEFLOOR ApS, Astrupvej 4A, 8550 Ryomgaard, Denmark, Incoterms® 2020, unless otherwise expressly stated in the order confirmation.
5.2. Where delivery to the end user has been agreed, the risk shall likewise pass upon delivery, regardless of whether the end user is present at the time and/or place of delivery. The Buyer shall ensure free and safe access to the delivery location and shall be ready to receive and unload the delivery immediately, unless unloading has been agreed separately. Any additional costs resulting from unsuccessful delivery attempts, waiting time, additional handling or other circumstances attributable to the Buyer shall be invoiced separately.
5.3. Storage after Delivery: Under normal weather conditions, and provided that the packaging has not been damaged during transport or subsequently, packaged materials such as rubber granules, stone and similar materials may be stored outdoors for up to 7 days after delivery.
When stored outdoors, the materials must be placed on a level and dry surface and protected against surface water. After 7 days, it is the Buyer’s responsibility to ensure that the materials are either moved indoors or adequately protected by means of a waterproof and ventilated covering. SAFEFLOOR ApS cannot guarantee that the packaging will remain waterproof when stored outdoors for more than 7 days. SAFEFLOOR ApS therefore accepts no liability for materials that become damp or wet because of weather conditions, surface water, condensation or inadequate covering.
Artificial grass must be stored horizontally on a level, stable and load-bearing surface. The rolls must be secured against movement, deformation and damage and, in the event of prolonged outdoor storage, should be adequately covered with a tarpaulin or equivalent protection.
Adhesives and other temperature-sensitive products must be stored in dry and frost-free conditions and in accordance with the storage temperature and shelf-life requirements stated on the product packaging and in the relevant data sheet.
6. Delay
6.1. Stated delivery times are estimates only.
6.2. SAFEFLOOR ApS shall not be liable for any loss or damage arising from delayed delivery.
6.3. Force Majeure: SAFEFLOOR ApS shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including, but not limited to, war, terrorism, strikes, lockouts, fire, natural disasters, epidemics, pandemics, cyberattacks, energy shortages, transport disruptions, government intervention, import or export restrictions, as well as material delays or failures on the part of subcontractors where such delays or failures are caused by similar circumstances.
6.4. If, because of any of the circumstances referred to above, it becomes impossible or extraordinarily difficult to obtain materials or fulfil the order, SAFEFLOOR ApS shall be entitled to cancel the offer and/or order.
7. Defects
7.1. The Buyer shall inspect and examine the delivery immediately upon receipt.
Visible defects, transport damage and discrepancies in quantity must be noted on the consignment note and reported in writing to SAFEFLOOR ApS no later than 48 hours after delivery.
7.2. Hidden defects must be reported in writing, accompanied by photographic documentation, without undue delay after the Buyer has discovered the defect.
If the packaging of surfacing materials, including stone and rubber granules, has been damaged or opened during transport, the materials must be inspected upon delivery. If the materials are still dry, they must be covered immediately. Wet or damaged goods must not be used or disposed of without prior written agreement with SAFEFLOOR ApS.
7.3. SAFEFLOOR ApS shall dispatch any missing parts as soon as possible.
7.4. SAFEFLOOR ApS accepts no liability for indirect losses resulting from defects, including operating losses, loss of time, loss of profit or similar losses.
7.5. In the event of a justified complaint, SAFEFLOOR ApS shall, at its own discretion, be entitled to remedy the defect, make a replacement delivery or issue a credit for the defective part. The Buyer may not engage a third party to remedy the defect at the expense of SAFEFLOOR ApS unless this has been approved in writing in advance by SAFEFLOOR ApS.
7.6. SAFEFLOOR ApS shall not cover costs relating to dismantling, removal, disposal, reinstallation, access, scaffolding, machinery, consequential damage or work carried out by third parties unless such costs have been expressly accepted in writing in advance by SAFEFLOOR ApS.
8. Limitation of Liability
8.1. SAFEFLOOR ApS shall only be liable for personal injury and damage to property where it can be proven that such injury or damage was caused by an error or omission attributable to SAFEFLOOR ApS or to others for whom SAFEFLOOR ApS is responsible.
8.2. SAFEFLOOR ApS shall not be liable for damage to real property or movable property occurring while the goods are in the Buyer’s possession.
8.3. SAFEFLOOR ApS shall furthermore not be liable for damage to products manufactured by the Buyer or to products into which such products are incorporated.
8.4. Stated properties, certifications, HIC values and critical fall heights apply solely to the complete specified system build-up and are conditional upon correct design, base construction, storage, installation and maintenance. SAFEFLOOR ApS shall not be liable for the overall performance of the system if the Buyer uses materials, layer thicknesses or components other than those specified or approved in writing by SAFEFLOOR ApS.
8.5. If a third party brings a claim against SAFEFLOOR ApS because of an act or omission attributable to the Buyer giving rise to liability, the Buyer shall fully indemnify SAFEFLOOR ApS against all costs arising in connection therewith.
8.6. Under no circumstances shall SAFEFLOOR ApS be liable for operating losses, loss of profit and/or any other indirect or consequential loss.
8.7. SAFEFLOOR ApS cannot be held liable for the installation of materials that have been wet or damp prior to mixing with adhesive. Wet materials, including stone and rubber granules, must not be used for installation, as moisture may adversely affect bonding or adhesion or cause permanent damage to the finished surface.
8.8. Minor variations in colour, shade, texture, gloss, surface appearance and dimensions may occur between product samples, production batches and deliveries. This applies both to products manufactured from recycled materials and to products made from new or natural materials, including stone, rubber and artificial grass. Such customary variations shall not be considered defects.
For continuous or adjoining areas, materials should, wherever possible, be ordered together and mixed across packages or production batches during installation.
When installing rubber granules/EPDM using aromatic/non-UV-stable adhesive, a certain degree of yellowing or discolouration of the surface must be expected, particularly with lighter colours. Such colour changes are a known and foreseeable consequence of the type of adhesive used and shall therefore not be considered a material or product defect.
9. Project and Installation Terms
Please note that our Project and Installation Terms and our Guidelines for Base Construction form part of our overall Sales and Delivery Terms. These documents are available separately upon request and should be reviewed carefully, as they contain important information and requirements relating to project planning, installation and base construction.
10. Disputes and Governing Law
Any dispute between the Buyer and SAFEFLOOR ApS that cannot be resolved through negotiation shall be governed by Danish law and shall be brought before the District Court of Aarhus, Denmark.
To the extent that SAFEFLOOR ApS is held liable towards a third party because of circumstances attributable to the Buyer, the Buyer shall be obliged to submit to proceedings before the same court hearing the claim against SAFEFLOOR ApS.
The terms and conditions were last updated on 28-08-2026.